In the “Engagement - Incomplete Messages” module, the OneSight system enables real-time synchronization and centralized management of all Incomplete Messages from authorized social platforms, including Facebook, Instagram, LinkedIn, VKontakte, TikTok, and Threads.
Users can view and reply to cross-platform private messages within a unified interface, helping them quickly focus on pending items and significantly improve message handling efficiency and operational collaboration.

Access Path: Left-side navigation menu → Engagement → Incomplete Messages

1. Filtering Capabilities

Supports multi-dimensional combined filtering to help users quickly locate target messages and significantly enhance message search and processing efficiency. Available filters include:

Keywords: Search and filter based on message content or contact information.
Date: Filter by custom time ranges or relative periods (e.g., last 7 days, last 30 days).
Social Accounts
- Account: Filter by social accounts across different platforms.
- Account Tags: Filter by configured social account tags (Prerequisite: tags must be manually assigned to accounts in advance).
Message Type: Filter by message type, such as comments or direct messages.
Interaction Tags: Filter content by interaction tags (Prerequisite: tags must be manually assigned to content in advance).
Contact tags: Filter content by contact tags (Prerequisite: tags must be manually assigned to contacts in advance).
Sentiment: Filter messages by sentiment, such as positive or negative.
Priority: Filter by message handling priority.
Message intent: Filter by identified intent types, such as complaints or praise.
Languages: Filter by the language used in messages (e.g., German, English).
Internal Notes: Filter based on whether internal notes have been added.
Settings:
Configure automatic completion rules via toggles to mark messages as completed when specific actions are performed, including:
- Automatically mark as completed when hiding or deleting a comment
- Automatically mark as completed when liking a post or comment
- Automatically mark as completed when marked as spam message

2. Supported Actions

2.1. Post-Level Operations

2.1.1 Batch Operations

Users can select multiple posts for batch processing and perform the following actions simultaneously to improve content management and message handling efficiency:

View or Edit: Languages, message intent, sentiment, priority
Add or Remove: Interaction tags
Status Management: Mark as Completed, or Mark as Spam / Remove from Spam

2.1.2 Single Post Actions

Depending on the supported platform and message type (subject to actual UI display), users can perform the following actions on individual messages:

Basic Information
- View conversation
- View post on platform
- View content type
- View publish time
- View follower count (Available on some platforms when the author has a large follower base)

Engagement Actions
- Reply
- Mark as Spam / Unmark Spam
- Like / Unlike (Supported on selected platforms)
- Hide / unhide (Supported on selected platforms)
- Delete messages (Supported on selected platforms)

Internal Management
- Add / remove interaction tags
- Add / remove internal notes
- Mark as completed

Message Attribute Management
- View / edit languages
- View / edit message intent
- View / edit sentiment
- View / edit priority

2.2 Conversation Detail Page Operations

By selecting View Conversation, users can access the conversation detail page to centrally view and manage the conversation and all associated content. Supported actions vary by message type, as outlined below.

2.2.1 Comment / Mention Messages

Within the conversation detail page, users can view and manage comment or mention content together with its contextual information, while performing engagement actions and maintaining tags.

Post-Level Actions
- Comment on or reply to the original post
- View post on platform
- Translate post content
- Mark all messages in the current conversation as completed
- Export conversation details

Comment Management
- Expand to view more comments
- Like / Unlike
- Hide / Unhide
- Delete
- Mark as Spam/ Remove from spam
- Add / remove interaction tags
- Add / remove internal notes
- Mark as Completed
- View / edit languages, message intent, sentiment, and priority

2.2.2 Direct Messages

Within the conversation detail page, users can centrally view and manage direct messages and the complete conversation history, supporting replies, status management, tag maintenance, and information editing.

Conversation-Level Actions
- Open the direct message conversation on the native social platform
- Mark all messages in the current conversation as completed
- Generate an AI-powered conversation summary to quickly capture key discussion points
- Reply to direct messages:
  - Compose custom replies
  - Select predefined reply templates
  - Insert images and emojis

Note:
Direct messages are marked as Completed by default after being sent. Users can manually uncheck this default status if needed.

Single Direct Message Actions
- Translate message content
- Add / remove interaction tags
- Add / remove internal notes
- Mark as Completed

2.2.3 Contact Details (Universal)

On the conversation detail page for any message type, users can maintain and manage associated contact information with the following capabilities:

Open the contact profile on the native social platform
View contact behavior analytics (message volume, sentiment tendency, commonly used languages, recent activity time)
Add / remove contact tags
Edit basic contact information (company, job title, phone number, email, etc.)
Add internal collaboration notes to support team coordination and follow-up tracking

3. Export

Supports one-click export of all content under the current filter conditions to XLSX (.xlsx) format, enabling data retention, analysis, and cross-system integration.