The “Engagement - Mentions” module in the OneSight system serves as a centralized management hub for mention-related messages across multiple social platforms. It supports real-time synchronization and unified management of all mention content from authorized platforms, including Instagram and LinkedIn.

Through this module, operators can view, reply to, and manage mention messages across platforms within a single interface, eliminating the need to frequently switch between native social platform backends and significantly reducing operational overhead. In addition, the module retains complete mention data to support post-campaign review, process auditing, and user data analysis, further enhancing overall team collaboration and operational efficiency.

Access Path:
Left-side navigation menu → Engagement → Mentions

1. Filtering Capabilities

Supports multi-dimensional, combined filtering to help users quickly locate target messages and substantially enhance message search and processing efficiency. Available filters include:

Keywords: Search and filter based on message content or contact information.
Date: Filter by custom time ranges or relative periods (e.g., last 7 days, last 30 days).
Profiles:
- Profile: Filter by social accounts across different platforms.
- Profile tags: Filter by configured social account tags (Prerequisite: tags must be manually assigned to accounts in advance).
Message types: Filter by mention type, including Post Mentions and Comment Mentions. Users can also toggle the option to display completed messages.
Interaction tags: Filter content by interaction tags (Prerequisite: tags must be manually assigned to content in advance).
Contact tags: Filter content by contact tags (Prerequisite: tags must be manually assigned to contacts in advance).
Sentiment: Filter messages by sentiment, such as positive or negative.
Priority: Filter by message handling priority.
Message intent: Filter by identified intent types, such as complaints or praise.
Languages: Filter by the language used in messages (e.g., German, English).
Internal Notes: Filter based on whether internal notes have been added.
Settings:
Configure automatic completion rules via toggles to mark messages as completed when specific actions are performed, including:
- Automatically mark as completed when hiding or deleting a comment
- Automatically mark as completed when liking a post or comment
- Automatically mark as completed when marked as spam message

2. Supported Actions

2.1 Mention Content Operations

2.1 .1 Batch Operations

Users can select multiple posts for batch processing and perform the following actions simultaneously, significantly improving content management and message handling efficiency:

View or Edit: Languages, message intent, sentiment, priority
Add or Remove: Interaction tags
Status Management: Mark as completed / Incomplete, or mark as spam / remove from Spam

2.1.2 Single Mention Operations

Basic Information
- View conversation
- View post on platform
- View content type
- View publish time
- View follower count (Available on some platforms when the author has a large follower base)
Engagement Actions
- Reply to the post
- Mark as spam / Remove from spam
- Like / Unlike
Internal Management
- Add / remove interaction tags
- Add / remove internal notes
- Mark as Incomplete / Completed
Message Attribute Management
- View / edit languages
- View / edit message intent
- View / edit sentiment
- View / edit priority

2.2 Conversation Details Page

By selecting “View Conversation”, users can enter the conversation details page to centrally view and manage the conversation and all related content.

Within the conversation details page, users can review and manage comment content along with its contextual information, and perform corresponding interaction actions as well as maintain interaction tags and internal notes.

Post-Level Actions
On the conversation detail page, users can perform the following actions on the original post:
- Comment on or reply to the original post
- View post on platform
- Add / remove interaction tags
- Add / remove content notes
- Mark as spam
- Translate post content
- View / edit languages, message intent, priority, and sentiment
Comment Management
Users can manage comments under the post with the following actions:
- Expand to view more comments
- Like / unlike
- Mark as spam
- View post on platform
- Add / remove interaction tags
- Add / remove internal notes
- Mark as completed / mark as incomplete
- View / edit languages, message intent, sentiment, and priority

Contact Details
In the conversation detail page of any message type, users can maintain and manage the associated contact information, with support for the following actions:
- Open the contact profile on the native social platform
- View contact behavior analytics (including message volume, sentiment tendency, commonly used languages, and recent activity time)
- Add / remove contact tags
- Edit basic contact information (company, job title, phone number, email, etc.)
- Add internal collaboration notes to support team coordination and follow-up tracking

3. Export

Supports one-click export of all content under the current filter conditions to XLSX (.xlsx) format, enabling data retention, analysis, and cross-system integration.