Social account refers to a third-party personal account or page from a social platform that you add to OneSight. By connecting owned social profiles, you can monitor and analyze their performance data, publish content, and manage user interactions. By adding public social profiles, you can monitor and analyze the performance data of the accounts not owned by you.
1. Adding Social Profiles
Permission: Only members with any of the following permissions can add social profiles:
Super Admin
Account Admin
Members obtaining "social profiles adding" permission
Steps:
Go to Settings > Social Profiles, enter the social profiles page, and click the Add a social profile button.
Select the type of social profile (for example, adding a public social account. For connecting owned social profiles, refer to the document: How to Authorize and Add Profile?).
Enter the social account name, username, or URL in the search bar and click search icon.
From the search results, select one or more social accounts to add and click Next.
Note: You can filter social accounts by Add Status (Added/Not Added), Verify Status (Verified/Unverified), or Fans Size (e.g., 100K–500K fans).
From the search results, select one or more social accounts to add and click Next.
Add tags to the selected social profiles, assign them to groups, and click Save to add the profiles.
Note: Public Social Profiles v.s. Authorized Social Profiles
When adding a social profile, you can choose to add a public social profile or an authorized social profile. The core difference lies in whether account authorization is required and the data access level:
Public Social Profiles (No Authorization Required):
Definition: Social accounts whose content is collected via public data sources without requiring account authorization.
Data Access: Only publicly visible data can be collected.
Displayed Content: Includes post content, publish time, and engagement metrics (likes, comments, shares, etc.).
Use Cases: Competitor monitoring, industry benchmarking, and content inspiration.
Authorized Social Profiles (Authorization Required):
Definition: Social accounts authorized by the account owner through platform authentication.
Data Access: In addition to public data, gain access to core platform data that is only available to authorized users.
Available Data Includes:
Follower count, net follower growth
Post interactions, impressions, and reach (organic/paid)
Follower engagement rate, etc.
Use Cases: Brand-owned account management, in-depth content operations analysis, performance evaluation, etc.
2. Deleting Social Profiles
Permission: Only members with any of the following permissions can delete social profiles:
Super Admin
Account Admin
Members obtaining the "delete social profiles" permission
Steps:
Click Setting > Social Profiles to enter the social profiles management page.
Select a social account from the list to view its details on the right side of the page.
Click the Delete button in the top right corner of page.
Click the Delete button in the pop-up window, then the social profiles would be deleted.
Note:
The consumed social profiles quota wouldn't recover after the deletion of social profiles.
Deleting a social account and adding it again will not consume your social account quota.
3. Adding Public Social Profiles
Permission: Any member within the account can authorize a non-authorized social account assigned to them.
Steps:
Click Settings > Social Profiles to enter the social profiles management page.
Select unconnected social profiles in the list of social profiles, then the information of selected social profiles would display on the right side of page.
Authorize the status field in the social profiles "Info" tab bar and click Connect.
Jump to the corresponding social media platform for authorization, and follow the on-screen instructions.
The social profile to be connected will be pre-selected by default. Users can also choose to select other public social profiles under the account for connection.
4. Reconnecting Social Profiles
Permission: Any member within the account can reauthorize social accounts with expired authorization status that are assigned to them.
Steps:
Click Settings > Social Profiles to enter the social profiles management page.
Select expired connection status social profiles in the list of social profiles, then the information of selected social profiles would display on the right side of page.
In the "Info" tab of the social account, find the "Connect status" field and click the Reconnect button.
5. Adding Social Profile to Groups
Permission: Only members with any of the following permissions can add social profiles to groups:
Super Admin
Account Admin
Members with the permission of "manage members" or "manage groups"
Steps:
Click Settings > Social Profiles to enter the social profiles management page.
Select social profiles from the list, then the information of selected social profile would display on the right side of page.
Click the Add to group button in the social profiles "Group" tab.
In the pop-up window for adding a social account to a group, select the group(s) and click the Confirm button.
Important Notes:
For authorized social accounts, the system allows you to control whether to grant authorized capabilities (e.g., access to data, publishing content) to group members via the "Assign with Authorization" feature. This can be toggled on or off.
Default System Behavior:
Newly added social accounts will be automatically assigned to all members of the group.
If a member is a Super Admin, Account Admin, or Group Admin, their default permission for assigned authorized social accounts is "Social Account Admin."
For all other members, the default permission is "View Only," which you may adjust as needed.
To modify the default social account permissions assigned by the system, go to Settings > Social Profiles to configure them.
6. Removing Social Profiles from a Group
Permission: Only members with any of the following permissions can remove group of social profile:
Super Admin
Account Admin
Members obtaining the permission of "manage members" or "manage groups"
Steps:
Click Settings > Social Profiles to enter the social profiles management page.
Select social profiles from the list, then the information of selected social profiles would display on the right side of page.
Select the group to be removed in the social profiles "Group" tab and click the Remove button.
Click Remove in the pop-up window, then the social profiles will be removed from group.
You can also select multiple social accounts to remove them in bulk.
Note: If a social account belongs to only one group, it cannot be removed from that group.
7. Assigning Social Profile to Members
Permission: Only members with any of the following permissions can assign social profile to members:
Super Admin
Account Admin
Members obtaining the permission of "manage members" or "manage groups"
Steps:
Click Settings > Social Profiles to enter the social profiles management page.
Select social profiles from the list, then the information of selected social profiles would display on the right side of page.
Click Assign to members button in social profiles "Member" tab bar.
Select member in the pop-up window and click OK.
After successful assignment, the newly added member will appear in the social account’s member list.
Social Account Assignment Rules:
Super Admin will automatically have access to all social accounts within the organization. They cannot be removed from these accounts, nor do they require manual assignment.
Account Admin and Group Admin will automatically be granted access to all social accounts within the groups they belong to. They cannot be removed from these accounts and do not require manual assignment.
Authorized social profile assigned to Super Admin, Account Admin, and Group Admin will default to the “Social Profile Admin” permission, which can be adjusted as needed.
When the same social profile exists in multiple groups that a member belongs to, the system allows flexible group-level control over whether to assign that profile to the member, enabling more precise permission management.
8. Removing Members from a Social Profile
Permission: Only members with any of the following permissions can remove members from social profile
Super Admin
Account Admin
Members obtaining the permission of "manage members" or "manage groups"
Steps:
Click Settings > Social Profiles to enter the social profiles management page.
Select social profiles from the list, then the information of selected social profiles would display on the right side of page.
Select the members to be removed in the social profiles "Member" tab and click Remove.
In the "Remove social accounts" pop-up window, click the Remove button to remove the social account from the member.
You can also select multiple social accounts for bulk removal.
Note: The social profiles of Super Admin, Account Admin and Group Admin can't be removed manually.
9. Social Profile Permissions
For authorized social accounts assigned to members, the system supports setting “Social Profile Permissions” to flexibly control each member’s level of access and actions, ensuring both account security and team collaboration efficiency.
Currently, the OneSight social profiles permission is divided into 4 levels:
View Only
Content Creation (Needs Approval)
Manage Community
Social Profile Admin