To achieve omni-channel user voice insights, the OneSigh Social Listening system has covered over 20 social and digital media channels.
1. Platform Coverage
1.1 Standard Data Sources
Note: Content types marked as “Customizable” are not included in the standard product package and require separate activation.
A massive and continuously growing social media content database, covering tens of billions of posts from over 1 million public pages.
Collected content includes：
Public page posts and Reels (excluding ad posts)
Comments (not included in the standard package; available via custom add-on)
Shared posts
X (formerly Twitter)
Unrestricted access to all public content on X.
Collected content includes：
Posts (formerly known as Tweets)
Replies
Mentions
Reposts (formerly known as Retweets)
Quotes
A vast and continuously growing social media content database, covering over 800,000 public pages and billions of posts.
Collected content includes：
Posts and Reels
Comments (not included in the standard package; requires additional customization)
A vast and continuously growing social media content database, covering over 500,000 public pages and hundreds of millions of posts.
Collected Content Includes:
Posts
Comments (not included in the standard package; requires additional customization)
Reposts
YouTube
A vast and continuously growing social media content database, covering over 800,000 public pages and billions of posts.
Collected content includes：
Videos and Shorts
Comments (not included in the standard package; requires additional customization)
TikTok
A vast and continuously growing social media content database, covering over 1 million public profiles with tens of billions of posts.
Collected content includes：
Videos
Comments (not included in the standard package; requires additional customization)
VKontakte
A vast and continuously growing social media content database, covering over 200,000 public profiles with hundreds of millions of posts.
Collected content includes：
Posts
Comments (not included in the standard package; requires additional customization)
Reposts
Millions of posts are collected daily.
Collected content includes：
Videos and Shorts
Comments (not included in the standard package; requires additional customization)
News
Million of news articles and posts are collected daily.
Collected content includes：
News articles
Blogs
Millions of blog posts and comments are collected daily.
Collected content includes：
Posts
Comments
Forums
Millions of forum posts and website comments are collected daily.
Collected content includes：
Forum posts
Website comments (primarily from sites with discussion sections)
Reviews
Millions of entries from review websites are collected daily.
Collected content includes：
Product ratings and reviews (these may come from dedicated product comparison sites or from review sections on major e-commerce platforms like Amazon)
1.2 Other customizable data sources
Note: If you need a custom data source, please contact the Customer Success Team.
Supports customizable social platforms:
Pinterest
Tumblr
Quora
Telegram
Twitch
Supports customizable review sites:
Amazon
eBay
Walmart
Yelp
App Store
Tripadvisor
Supports customization of vertical news, blogs, forums, and more.
2. Data Backfill
After creating a new monitoring topic, the system will automatically backfill historical data for the past 28 days. If you need historical data for a longer period, please contact the Customer Success team.
Platforms | Historical Data Backfill Range |
Most recent 28 days (up to a maximum of 2 years supported) | |
X(formerly Twitter) | Most recent 28 days (with support for historical data back to 2016 at the earliest) |
Most recent 28 days (up to a maximum of 2 years supported) | |
Most recent 28 days (up to a maximum of 2 years supported) | |
YouTube | Most recent 28 days (up to a maximum of 2 years supported) |
TikTok | Most recent 28 days (up to a maximum of 2 years supported) |
VKontakte | Most recent 28 days (up to a maximum of 2 years supported) |
Most recent 28 days (up to a maximum of 2 years supported) | |
News | Most recent 28 days (up to a maximum of 2 years supported) |
Blogs | Most recent 28 days (up to a maximum of 2 years supported) |
Forums | Most recent 28 days (up to a maximum of 2 years supported) |
Reviews | Most recent 28 days (up to a maximum of 2 years supported) |
3. Update Frequency
The system will complete the initial data retrieval within 30 minutes after the monitoring topic is created or modified. Thereafter, data from each platform will be automatically updated according to the following frequency:
Note: The update frequency is for reference only; please refer to the update frequency specified in your service package.
1. Keyword Update Frequency
Platforms | Keyword Update Frequency |
Once every 6 hours, supports customization | |
X (formerly Twitter) | Once every 2 hours, supports customization |
Once every 6 hours, supports customization | |
Once every 6 hours, supports customization | |
YouTube | Once every 6 hours, supports customization |
TikTok | Once every 6 hours, supports customization |
VKontakte | Once every 6 hours, supports customization |
Once every 6 hours, supports customization | |
News | Once every 6 hours, supports customization |
Blogs | Once every 6 hours, supports customization |
Forums | Once every 6 hours, supports customization |
Reviews | Once every 6 hours, supports customization |
2. Video Views Update Frequency
Platforms | Video Views Update Frequency |
Custom metric | |
X (formerly Twitter) | Once every 6 hours for 7 days, supports customization |
Custom metric | |
Currently not supported | |
YouTube | Once every 6 hours for 7 days, supports customization |
TikTok | Once every 6 hours for 7 days, supports customization |
VKontakte | Once every 6 hours for 7 days, supports customization |
Once every 6 hours for 7 days, supports customization | |
News | Currently not supported |
Blogs | Currently not supported |
Forums | Currently not supported |
Reviews | Currently not supported |
3. Engagements Update Frequency
Platforms | Engagements Update Frequency |
Once every 6 hours for 7 days, supports customization | |
X (formerly Twitter) | Once every 6 hours for 7 days, supports customization |
Once every 6 hours for 7 days, supports customization | |
Once every 6 hours for 7 days, supports customization | |
YouTube | Once every 6 hours for 7 days, supports customization |
TikTok | Once every 6 hours for 7 days, supports customization |
VKontakte | Once every 6 hours for 7 days, supports customization |
Once every 6 hours for 7 days, supports customization | |
News | Currently not supported |
Blogs | Currently not supported |
Forums | Currently not supported |
Reviews | Currently not supported |