In OneSight, the alert system is designed to help users detect anomalies, negative content, or sudden events in real time. The system offers two alert configuration modes: AI Smart Alerts and Custom Alerts.
1. Key Differences
| AI Smart Alerts | Custom Alerts |
Trigger Mechanism | Automatically identifies sudden changes via built-in algorithms | Manually configure trigger conditions and thresholds |
Setup Difficulty | Zero-configuration; toggle to activate | Flexible configuration; ideal for specific monitoring needs |
Target Users | First-time users, those seeking "automatic monitoring" | Experienced operators and analysts familiar with the business |
Supported Scenarios | Sudden volume spikes, sentiment reversals, topic surges, etc. | Mention counts, sentiment ratios, specific keywords, authors, platforms, etc. |
Accuracy | Highly dependent on model judgment; suitable for overall trend monitoring | Fine-grained settings for precise business objectives |
Controllability | Automatically triggered; no modifications allowed | Rules are user-defined and fully customizable |
Typical Use Cases | New product launches, 24/7 basic monitoring | Crisis keyword tracking, brand campaign monitoring, sentiment intervention threshold setting, etc. |
2. Selection Recommendations
AI Smart Alerts are ideal for early-stage deployment, especially when the monitoring focus is not yet clearly defined or team resources are limited.
Custom Alerts are better suited for scenarios where business needs are clearly defined and a specific response mechanism is required (e.g., daily checks, on-call handling).
Both alert types can be enabled simultaneously, enabling a monitoring strategy that combines broad coverage with precise focus.
If you're unsure how to configure custom alert rules or would like to use industry preset templates, feel free to contact the OneSight Customer Success Team for setup assistance and scenario-based recommendations.