When a post fails to publish due to platform restrictions, permission issues, or non-compliant content, the system will automatically record the failure status. To help you quickly locate and handle failed posts, you can view and manage them through the following methods:
Filter Posts: You can filter posts by keyword, date range, or social account;
Post-related Actions: You can perform actions such as reposting or deleting records for failed posts.
From the left-hand menu, go to Publishing > Failed.
1. Filtering Posts
When a post fails to publish, you can quickly locate the relevant content through multi-dimensional filters, making it easier to troubleshoot and resolve the issue promptly.
The following filter dimensions are supported:
Keyword: Quickly focus on content that contains specific terms.
Time: Filter by custom time ranges or relative time (e.g., last 7 days, last 30 days).
Platform: Supports filtering across multiple platforms (e.g., X, Instagram, etc.).
Content Type: Filter by posts, stories, or reposts.
Media Type: Such as video, image, text, etc.
Created by: The person or account that created the post.
Content Tag: Filter by tags (Prerequisite: content must be manually tagged in advance).
2. Post-related Actions
For posts that failed to publish, the system supports the following actions:
Duplicate: Edit and publish the content again.
Delete: Remove the failed record to keep the interface clean.
Activity: Trace operation details to assist in troubleshooting.
Add/Delete Tags: Helps with future categorization and management.
3. Troubleshooting Publishing Failures
If your post fails to publish, please try the following troubleshooting steps:
Check whether the post content complies with platform guidelines (For details, refer to the “Posting Guidelines” in the top-right corner of the Publishing > Create page). If the content is non-compliant, please edit and try posting again.
Wait a few minutes, then attempt to repost the content.
Ensure your account is authorized. If the status shows “Authorization Failed,” please re-authorize your account.
Contact the Onesight support team for further assistance.
Tip: You can view the reason for the failed post on the "Failed" page and take follow-up actions accordingly.
No. | Reasons for Failure | Follow-up Actions / Troubleshooting |
1 | Platform server error | Wait a few minutes and try to repost |
2 | Error during video upload | The video may be too large or too small. Refer to the “Posting Guidelines” on the top-right corner of the [Publish] > [Create Post] page and make necessary adjustments |
3 | Account cannot access the site | Please contact the support team |
4 | Social profiles permission exception | Re-authorize your account and try posting again. For guidance, see: How to authorize and add a social account |
5 | Unknown error | Wait a few minutes and try to repost. If the failure persists, contact the support team |