In the "Community - Messages" module, the OneSight system enables real-time synchronization and centralized management of authorized direct messages from platforms such as Facebook, Instagram, and Twitter (now X). This helps improve the efficiency and quality of cross-platform DM responses.
From the left-side menu, go to Community > Messages.
1. Handling Direct Messages
Syncing Direct Messages in Real Time: The system automatically syncs direct messages received across all authorized social media platforms, ensuring no message is missed.
Multi-Dimensional Management Actions:
Reply to Messages
Tag Messages (Contact Tag)
Add Internal Notes (for internal team communication)
Mark Processing Status (e.g., Completed)
Conversation-Style Message List:
Direct messages are displayed in a conversation-style format, with support for filters such as time, account, platform, processing status, etc., enabling accurate search and efficient management.
2. Contact Information & User Profile
On the right side of the direct message conversation window, you can view key information and behavioral data about the contact:
Basic Information: Includes username, profile picture, and the associated platform.
Engagement Statistics: View metrics such as total number of DMs, total comment count, and sentiment tendencies—helping assess the user's value and activity level.
Contact Details:
Add Contact Info (e.g., email, phone number)
Add Notes (e.g., user identity, preferences)
Add Contact Tags (supports multiple tags for better segmentation)
3. Direct Message Filtering & Search Tools
Easily filter or search direct message conversations using the following dimensions:
Keyword: Search by contact name or other relevant keywords.
Platform: Filter by platform
supports Facebook, Instagram, and Twitter (X).Date: Filter by custom date range or relative time (e.g., last 7 days, last 30 days).
Processing Status: Filter by status such as Completed or Incomplete.
Internal Notes: Filter based on whether internal notes have been added.
Contact Tags: Filter conversations by assigned contact tags.
Engagement Tags: Filter by interaction labels assigned to messages.
